Dear  Patient, Please note our new phone system now records all incoming and out going phone calls. It also offers automatic call back.


Repeat Prescriptions

Repeat prescriptions can be ordered in person, via your Letchworth pharmacy or online via the link at the top of this page. Registration is required for our online services; please contact reception for details.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Telephone requests are not accepted

Some local chemists will deliver for housebound or elderly patients - please ask them directly for details.

Electronic Prescription Service

The surgery now offers NHS Electronic Prescription Service. For more information pick up a leaflet from reception or visit

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Update on Prescription Policy  

A range of medicines that are available to buy over the counter from pharmacies and supermarkets are no longer routinely prescribed by GP surgeries, as they have been in the past. These are medicines associated with a number of minor, short term health conditions which either get better by themselves or can be easily self-treated.  

Which minor illnesses are included?  

The change applies to medicines for a total of 35 conditions. These include coughs, colds, acute sore throat, infrequent cold sores of the lip, dry eyes and mild to moderate hay fever. Other minor illnesses included are cradle cap, dandruff, sore tired eyes, excessive sweating, insect bites and stings, infrequent constipation, mild cystitis and mouth ulcers. The full list is available on 

GPs, nurses or pharmacists will also generally no longer prescribe probiotics, some vitamins, and minerals. You can get these from eating a healthy, varied and balanced diet or buy them at your pharmacy or supermarket. 

For more information please refer to this leaflet: 

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