Appointments

Appointment System

We remain committed to seeing our patients face to face when clinically appropriate or necessary. Most of our Advanced Practitioner, Minor Illness, Practice Nurse and HCA appointments are face to face appointments, unless otherwise advised at the time of booking.

  • The Practice is operating a Triaging System, which means majority of patient on the day queries are triaged by a clinician and redirected appropriately. 
  • 28, 14, 7 days in advance telephone GP, Minor Illness and Advanced Practitioner consultations can be requested if you are seeking non urgent appointment.
  • Nursing appointments are bookable in advance via reception.
  • Some of our Advanced Practitioner's appointments are released on the day at 08:00 and limited number of advance appointments are also available that can be booked 28, 14, and 7 days in advance.
  • You can request sick notes by completing an online form found from this website.
  • You can request a GP or other clinicians appointments by completing an E-consult online form. This is available from our website.

Consulting Times

Dr Raj Chand

Appointments bookable via reception 08:00 –18.30.

Dr Adrian Wood 

Appointments bookable via reception 08:00 -18:30. 

Other Clinicians 

Dr Raj Chand and Dr Adrian Wood are the partners, and they are supported by other clinicians and Locum GPs, when required. The practice is part of our Local Icknield PCN and some clinics / appointments are offered under its umbrella.

 

GP Extended Hours

Patients are able to see a GP or another health professional in a local surgery:

Sollershott Surgery

44 Sollershott East

Letchworth Garden City

Hertfordshire

SG6 3JW 

Opening Hours: 

  • 6.30pm and 8.00pm on weekdays, and

  • 9.00am and 5:00pm on Saturdays

To arrange an appointment please speak to a member of the Practice Team.

Please see details of the Icknield PCN Extended Access services available to patients ,Please click here: 12POINTCARE-WEBSITE.

For further information and FAQs, Please click here , PLEASE CLICK HERE.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason, please inform us as soon as possible for us to give the slot to someone else. You can phone the practice and select the option of cancelling an appointment.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). 

 

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone or face-to-face.
  • If you need an interpreter, Please give a week notice to organise interpreter via a third party.

Not Registered for Online Services?

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To be able to be a part of this service, you will need to complete a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Teaching and Training Practice

The Garden City Surgery is committed to the ongoing development and learning of both our current practice team and also the doctors of the future.

We always have a Foundation Year 2 doctor working at the surgery. These are fully qualified doctors working in their second year following graduation. They work under the supervision of the other doctors.

We also help to train medical students from Cambridge University. Students from various stages in their training attend the surgery periodically and spend time with all members of the practice team.

You will always be given the option to decline the presence of a trainee at your consultation, and your medical care will not be affected by this decision.