We recognise  the  increased pressures that the  practice has been under for many reasons including practice's "total triaging" system since the outbreak of COVID  pandemic. Therefore we are introducing some major changes in the way we run our appointment booking system in order to manage increasing demand for GP services. We hope these changes offer some flexibility with pre-bookable appointments and help to  improve how we manage our patient's request for GP appointment.

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All 16-17 year olds are now eligible for the COVID vaccination. Please visit for details on walk in clinics. Unfortunately it is not yet possible to book an appointment via the national booking service.

Important Update

If you live in England and are aged 18 or over, you can get a COVID-19 vaccine from a walk-in COVID-19 vaccination site without an appointment. A small number of walk-in vaccination sites are also available for people aged 16 and 17.

Find a walk-in coronavirus (COVID-19) vaccination site - NHS (

Covid-19 Restriction Update -19th  July 2021


Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff and we will continue to do so going forward.  From the 19th  July, nothing will change at the surgery.

Recent NHSE guidance states that we are not to reduce current infection control measures. This means that patients will still need to wear a mask, socially distance, and entrance to the surgery will continue to be on invite only. Staff will continue to wear PPE. We do understand that it can be frustrating, but as we have been seeing patients face to face when it is clinically necessary and asking sick and vulnerable patients to come in for examination, some of which cannot receive the Covid vaccination due to medical reasons, we feel it would be wrong to not take these small precautions that can protect people. 


In terms of opening up, as many of you know, we have never been shut and in fact have provided much higher numbers of appointments than we did pre-Covid (face to face, by phone, by eConsult and video), alongside vaccinating a large percentage of the local community twice in the last 6 months. The front doors will remain closed in order for us to be able to safely monitor numbers of patients in the building and ensure social distancing can be achieved. 


With the support of our patients and the measures Garden City  Surgery has taken, we have come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients as we can. 


Thank you for your ongoing support and understanding. 

Information for patients

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.

We are also delivering the huge and vitally important covid-19 vaccination programme.

So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.

This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.

If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.

Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:

  • your problem is urgent;
  • you have long term condition that is getting worse
  • you are worried about symptoms that might indicate cancer

Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.

Your local pharmacist can also help with minor complaints

For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website.

If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101. 

Other information available at

Thank you very much for helping us all manage under these very difficult circumstances.

How to upload a photo as part of your eConsult



The Garden City Surgery is situated in the heart of the world's first garden city - Letchworth in Hertfordshire. The Garden City Surgery was established in 1998. We are a community-based doctors' surgery with a modern approach.

Our aim is to give you the time that you deserve.

At The Garden City Surgery, we provide:

The Garden City Surgery was established in 1998. It is situated within easy walking distance of the town centre shops and the railway station, with car parking for disabled patients only available at the rear.

All consulting rooms are easily accessible, either on the ground floor or via the lift to the first floor. The surgery offers easy access for wheelchairs from the street and from the car park. A member of staff will always be happy to help if required.

CLICK HERE for our location.

If you urgently need to see a doctor and the surgery is closed, phone NHS 111, free.

(Site updated 04/11/2021)
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