Feedback & Complaints


See our Reviews


The Garden City Surgery always encourages constructive patient feedback, focused on improvement, as this supports us in our quest to deliver the best possible healthcare for our patients.  We welcome your comments, positive or negative and appreciate your feedback can be made in many ways.   We encourage our patients to contact us directly, giving us the opportunity to address any concerns and issues within a private and confidential space, accepting however many people choose to post comments online and we acknowledge their right to express their opinions via this medium.

Please be aware, if such comments are found to be abusive, promote fear of assault or challenge the right of our staff to work in a safe and secure environment, or if they are defamatory or degrading, we will take action as per NHS Zero Tolerance Policy.  Please use your social media platform responsibly and read our patient Charter for Further information on this.

Test Results

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. Visit their “How do I…?” page to learn more or read their FAQ.

More detailed results from the GP Patient Survey are available from the GP Patient Survey website

NHS Friends and Family

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