Feedback, Compliments & Complaints

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Tell us if you have has a good or bad experience at the practice

 

The Garden City Surgery always encourages constructive patient feedback, focused on improvement, as this supports us in our quest to deliver the best possible healthcare for our patients.  We welcome your comments, positive or negative and appreciate your feedback can be made in many ways.   We encourage our patients to contact us directly, giving us the opportunity to address any concerns and issues within a private and confidential space, accepting however many people choose to post comments online and we acknowledge their right to express their opinions via this medium.

Please be aware, if such comments are found to be abusive, promote fear of assault or challenge the right of our staff to work in a safe and secure environment, or if they are defamatory or degrading, we will take action as per NHS Zero Tolerance Policy.  Please use your social media platform responsibly and read our patient Charter for Further information on this.
SEE OUR REVIEWS

See our Reviews

Please see below some of our reviews:

Date 04.7.2025 -

Patient writes on her FFT Card "The doctors are so professional and show patience in looking at issues and explain in details. ... All staff in reception are so nice and helpful in making appointments...."

June 2025-

Patient writes on her FFT Card "I find all the staff professional and polite but I don’t think the practice is functioning well. I feel that without prompting and chasing there is very little communication or follow up care. I do feel that the practice would benefit from a process review on ensuring preventative proactive care and close the loops on engagement with patients. Just to reiterate no issue with any staff or gps when I am interacting with them."

May 2025

Patient writes on her FFT Card " "I GET MOSTLY GOOD SERVICES FROM THIS SURGERY AND FEEL THAT THE SERVICES HAS DEFINITELY IMPROVED OVER THE PAST COUPLE OF YEARS"

April 2025

Patient writes on her FFT Card "HAD AN APP. WITH LOCUM ,SHE WAS VERY PROFESSIONAL ,KIND AND EXCELLENT AT HER JOB". And Another Patient writes "STAFF ARE ALWAYS SO POLITE AND FRIENDLY. NOTHING IS TOO MUCH TROUBLE"

 

 

Test Results

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. Visit their “How do I…?” page to learn more or read their FAQ.

More detailed results from the GP Patient Survey are available from the GP Patient Survey website

NHS Friends and Family

View results here
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Page last reviewed: 04 July 2025
Page created: 20 November 2023